Dick Gregory Ford and Lincoln

In 1993 I purchased a towncar and have had excellent service from the vehicle and intended it to be the last car I ever bought and have kept it garaged and serviced with that thought in mind. In July of 2002 a problem developed in the drivers door window in that it would not move up or down so it was taken to the local dealer, Dick Gregory Ford and Lincoln for repairs. The door was disassembled and a part was ordered and an appointment made for the following week for replacement. Upon arrival at the service dept and after an hour wait we were informed that the wrong part had been ordered and we would be called with a date to return. After waiting until the first of September and after many phone calls we were finally given another date and the exact same thing transpired once again. The wrong part had been ordered once more. At the end of Sept the part was replaced and the window worked as expected except that the drivers door would not open upon arrival back at home. After many calls to the dealership and just as many excuses from the service department the car was finally looked at and the service manager said that there was no replacement parts for the broken item and that it was not their doing at any rate. As they had taken this door apart at least six times and there had been no previous problem with the operation thereof I feel the mechanic was negligent in in his work as it was with two other items they had to replace during the repair and that they only refused to repair their last mistake because they had no parts available. What does one do?
Sincerely,
G. W.

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