Since all of this has happened, I've been denied credit from another company that I been using for several years with no problems, not even a late payment. I've been told by Quest Communications that I can't have long distance without paying a $75 deposit because I don't have a credit history with them. I think this is just a nice way of saying I have a bad mark (from Sprint) and therefore need a deposit for long distance. I am still in the process of ordering my credit report to see if this Sprint bill is on there and shows up as in collections.

I am angry not only because I paid my bill promptly and have still had to deal with all this, but because I know from my conversation with "Ms. Alexander" that I'm not the only person who has had this happen to them.

You might wonder why I have documented my transactions with Sprint so closely. The reason is because I am a former Sprint employee and know first hand, the lack of communication between divisions and departments. I also know that I am in for a battle that I am most likely NOT going to win. The company (as far as I have seen) is not interested in helping me right this wrong, and it is also, in my opinion, too large and disorganized to deal with complaints like this.

I'm hoping that you can get the word out about this, not just so that people will protect themselves by keeping good track of their records with Sprint (and other large companies) but also in the hopes that if enough of us speak out, these companies will start to reevaluate their attitude toward customer service and doing the right thing.