| I wasn't sure if this was the right site. I read
a letter about AOL service and a customer who went through
a fraud battle with the company. I also have AOL as an internet
provider. I have also been through a fraud case; however, mine
is very minor and I took no action...well legal, I mean. I
pay $64.12 a month, for AOL service, which is insanely expensive.
I pay $23.90 for Aol service and another $31.05 for their Broadband
DSL service and other tax charges on top of those. The only
reason I still have AOL is because I have been too lazy to
find another service, which has since changed. For all the
money I'm putting into this service you would think the service
would be very dependable; however, that was not the case. I
am frequently signed off, receive AOL error messages or AOL
is not responding boxes. For $64.12 a month, the service should
be flawless. Also, when I first became a member, AOL signed
me up automatically for AOL Credit Alert service and Netmarket
shopping-another $70 fee. I never agreed to this fee and only
found out about it through my bank statement. When I called
AOL and demanded to be taken off the service and refunded,
they ok-ed me to death and transferred me to other customer
service rep. The next representative that I spoke with told
me, 'the money that has been taken out for netmarket will just
be replaced to your next bill...so you will not be billed next
month.' This did not happen and I WAS billed again. I never
was refunded that money and never was taken off the list. Then
about 5 months later, I called AOL for a technincal support
problem. After they helped me, they insisted on transferring
me to Netmarket for 'my free $25 coupon for being a member
of AOL Netmarket'. The same service I demanded to be taken
off of 5 months earlier. I've been a member of AOL for about
8 or 9 months now, and I'm still unsure if I'm still on the
list. I recently saw on the news that AOL is a benefitter of
many porn sites and pornographic pictures. My AOL membership
is really disappointing and I want people out there to know
how horrible the service is. I am very aggravated with AOL
internet service; I really don't see how I could be the only
one who thinks this? AOL is robbing everyone. |
