My
name is Barbara from Omaha NE, I am disabled with severe
vision problems plus other health issues. I am sending a
complaint as to AOL and its fraudulent practices against
innocent consumers. I wrote the BBB prior to this episode
and AOL refused to accept error responsibility for their
accounting practices. This past month I was having problems
with my bank account and was unsure of why checks would be
bouncing. Come to find out I was deceived by AOL with a pop-up
message that said my debit account number needed to be updated
or I will lose services.
I called to find out why since the
information was on file last month and was told I would still
receive my $21.51 as my selected price plan but they had
made changes in their system and I needed to just update
information. Little did I know that submitting that info
they used it as an authorization technique to change my
pricing plan with out notifying me it was being done. Just
the opposite occured over the phone - I was promised no pricing
plan change would be made. This had been done to me prior
and I made complaint to BBB but could not prove non-authorization
of such change by me.
When
I checked my billing info and attempted to review my pricing
plan authorized under the pricing plan button in billing
- I found that again my pricing plan had been changed.
It was even changed today without me having submitted any
information. If you just look - AOL changes it to what
ever price plan will rake in the huge amount of money they
can abscound from an unsuspecting consumer. This consumer
was charged $398.04 (disabled income money) without authorization
from me. I asked for my money back and they pretty much
told me to scratch my butt for they got me and tough luck
babe - disabled or not - we could care less.
I would
like some justice in recouping my $398.04 monies plus the
$90.00 bad check fees I have had to pay due to their fraudulent
price change policies. I would also like some kind of law
that would prevent AOL from just changing a price plan
with a click of a button. There is absolutely no warning
that if you click the price plan button they automatically
change your account - even though nothing was filled out
by the consumer - as stated to me - you clicked - you peeked
- we charged - and thanks for the money honey.
Please
help me with getting my money back - BBB could do nothing
the first time and I believe my trust in them not to do
it a second time has been a laughing matter to them. I
will be looking for a new service but am desperate to get
my disabled income back in my bank.
Thank
you Barbara
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