| On
Feb.02.2001 I signed up to catalog.com for domain transfer and
hosting services and $99.00 was debited from my credit card.
The sales rep, Bill Braun informed me that for the transaction
to proceed that I would need to contact the original registrars
and get them to change the Administrative contact and name servers
for my domain. I contacted the company, larknet.co.uk trading
as Domainbuster.com and after several emails over a period of
some weeks the name servers were changed to those requested
by catalog.com. However, the administrative contact was not
changed. This
is a separate issue which I must take up with another disreputable
company, Larknet.co.uk
The
sales rep from catalog.com, Bill Braun, informed me that instructions
for completing the transfer were sent to the administrative
contact. As I had no access to these emails I could not complete
the transfer. The email also stated that if the transfer was
not completed within a time limit I was entitled to a full
refund.
From
this point, you have 5 more days (10 total) to properly respond
to the email confirmation. After this time has passed without
a proper response, you will be refunded and the transaction
halted. At that point you must resubmit the form to start
the process once again.
I have not been refunded. Also I have not been able to contact
anybody in catalog.com regarding my refund as my email address
has been blocked by spam-blocking software resulting in the
following message every time I email anybody at the company.
This has obviously been deliberately initiated by catalog.com
as I have sent test messages to the company containing no
text whatsoever and they were also returned with the same
message.
This
message was created automatically by mail delivery software.
A
message that you sent could not be delivered to all of its
recipients. The
following address(es) failed:
bbraun@catalog.com:
SMTP error from remote mailer after MAIL FROM:
<liam@bbcad.ie>:
host ultra1.dallas.net [204.215.60.15]:
550 5.7.1 Spammers are NOT welcomed here
In my opinion the actions of catalog.com amount to outright
theft.
L.
Fitzgerald |
