Justice Junction Current Complaints Namco Pools

I was the unfortunate victim of Namco Pools to begin with from the very beginning we had problems the pool installers said they were unable to install due to missing parts once resolved pool installed this is june of 1999,. The few months we used it my husband noticed the water level dropping we notified Namco right away they said they would get back to us they did not we closed the pool not having any other choice . That winter was very bad with lots of snow our pool could not withstand the low water level and heavy snow the pool collapsed. The nightmare begins I get the runaround from Namco taking no responsibility and told by the CEO of Namco headquarters in Connecticut TO Bad. I would not back down and told him I will not take a loss on a 3 month old pool we paid 3,000 for. His solution after getting a letter from better business bureau let it go we will replace the pool for you cost $125.00 . I asked "What about installation"? take it or leave it . I had no choice but to accept. We paid another $1500.00 to have the pool installed again and believe it or not another faulty liner we have been offered anew liner. We have told them we have no faith in their liners and it would not make sense to accept the offer also the installation charge would be at our expense. The first pool we ever had we had for 18 years so we know what were doing as far as care of a pool. My husband was trying to patch but it is impossible because the whole liner has these tiny little sand holes . We will win this fight but the stress is hard.

Mrs. R.S.B.

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