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received messages on my phone from what I call message vandals.
There was no way to just delete it and I had to listen to all
them to get rid of them. This unknowingly to me cost me air
time. I was also being charged air time just to make a 4 second
check of my messages but the cost per event was minimum 1 minute.
The prepaid phone cards is another story. Each time I called
from USA to Canada, I was charged a $1.99 connection fee. Now
how far will that go on a ten dollar card. I bought two cards
and at least 70% went to connection fees. Near the end of the
value in the cards...which is still there, I couldn't even connect.
I wrote my complaints by email and in hard copy and sent it
with a payment. No reply, when I followed up by phone I was
told that anything besides payments in the envelope would have
gone in the garbage. However, no one addressed my complaints
in any detail other than to try to send me around the garden
path and shirk any responsibility for the issue. Recently Sprint
PCS took the option of paying by check form on their web site,
out of service and are trying to get people to sign up for prepaid
debits to bank accounts or to credit cards. If you don't like
that you can pay at a Sprint Store and pay an extra $5.00 for
the pleasure or if you don't like that, you can pay an extra
$12.50 at Western Union to make the payment. It seems Sprint
doesn't want to deal with problems, they seem to go out of their
way to make it difficult for people to communicate with them
and they make is costly to deal with them. Take for instance
the fact that if you want to speak to a human about your account,
they will charge you $3.00 for the pleasure.
I don't know where to send this type of info
to the people at Sprint who would first of all give a damn
or who could honestly deal with the issues. Its about time
someone took this firm and shook it by the tail and tried
to hammer some common decency into their corporate minds.
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