Justice Junction Complaints

In July 2002 I purchased a Sprint PCS cell phone via mail and agreed to have it charged to my local bill monthly. The Sprint operator that sold me the service did not check to see that I was out of Sprint PCS area by 5 miles. When I got the phone and tried to activate it as directed via computer, it instantly told me that PCS was not in my area. So, I called Sprint customer service and was told by a different operator that this plan should have never been sold to me because the person that sold me this phone and plan knew that I was not in the service area. I was sent a postage paid label within a week and I immediately returned the phone to Sprint. In August I was getting a charge on my local bill for $16.99 for a phone that I had previously returned. So I called Sprint customer service and was told that it takes up to three months for the refund to show on my bill. So I call back again in October and November because I am currently being charged for a phone that I could not use and that I did return over three months ago. What can be done? It is not fair that I must pay for a phone that I have returned.

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This site was last updated on: Saturday, December 18, 2004 2:19 AM