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all began when we purchased a brand new 1996 Dodge Stratus in
Oct 1995. The car gave us little if any trouble the first year.
The second year and every year since it has been a#1 headache.
The second year alone the car was in the shop 17 times. The
repairs were major ones as well as minor ones including replacement
of air compressor on air conditioner, starter, replacement of
head gasket twice once at 11565 miles second at 20495 miles
and guess what now at 69000 miles. Thank goodness the first
two were covered under warranty. I filed a complaint within
the warranty period with the dealership, the attorney general
as well as good old Chrysler. I was told by Chrysler I could
always buy an extended warranty and they would open a complaint
file on me so that if any of the same problems occurred, I could
contact them. Well I have contacted them but they say they can't
do anything. Talk about customer service huh!!!!! I am not willing
to accept that answer. I think Chrysler has to admit there is
a problem and correct this at no cost. There are too many people
having the same problem I am. Tammy
Weigel
Hays, KS 67601
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