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Providian Bank
My complaint is that Providian Bank gave notice that my credit card account was being transferred, but never mentioned that it was being closed. I am paying 23.99% APR on an account I can no longer use.

I have an account with Providian Bank that was recently turned over to My Card Account. Though Providian gave notice about the change in the third quarter of 2002, I did not find out my account was closed until December 2002. I did not receive any notice that my account was being closed. The letters I received from Providian informed me that my account was being transferred. I was told that I would receive more information once the account was transferred. All I received was the new card service name: My Card Account. I have called both Providian and My Card Account about my account, but neither will tell me way my account was closed. My Card Account tells me Providian closed the account before turning it over to them. My Card Account would not tell me who the card issuer is (I was given a Master Card account number) and Providian says it is no longer are the issuer. I recently made an online payment on my account since it was transferred and the ACH payee is Providian. My Card Account told me that Providian did not close all the accounts transferred to them. Some were issued a new active Master Card account in place of the Visa account they had with Providian. I am writing Providian to find out why my account was closed. I am also writing My Card Account to inform them that if I am not being issued a card for an active account, I want my interest rate dropped from 23.99% to 9.90% since I am not receiving the benefit of a usable credit line. The bulk of my debt is for programs offered through Providian and not for actual purchases (i.e. TV set, car, food) or services used (i.e. mechanic repairs, lawyer, tax preparation).

Any information that you may find out about exactly what Providian has done with my account, and any suits that may have been brought resulting from the changes, I would greatly appreciate knowing about.

You can use my name. Please email me at donald@garretson.name with any information.

Don Garretson

   
     

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