I want to complain profusely about your services. I consider it false advertisement when you call your customers and offer 2 months of free service for High-Speed Online Service and then bill for the equipment without telling your customers. As a result of this procedure my cable was cut off because of the amount being billed. I called six times to ask for a technician to come to my residence to uninstall your equipment and was told on the phone that I should disconnect it myself and bring it into the office and that would be the only way that I would have the charges removed from my bill. I even had one operator to tell me "Didn't you think you were going to have to pay for the service"? Realistically, I know that I have to pay my bill, but don't offer something to me free and then charge me for it especially when it doesn't work.

When having the High Speed Online Service installed, I spoke with the technician about how to use the service and what were the charges listed on the worksheet. The technician told me that the only thing he was required to do, was to install the equipment and he didn't know anything about how to read the worksheet to be signed. (An operator informed me that I shouldn't have signed the worksheet if I didn't know what I was reading.) The technician hit a couple of keys on my keyboard before leaving and my computer when into default. He instructed me to call into Time Warner and AOL and let me be walked through what to do. Upon contacting Time Warner and AOL to be hooked up, I found out that my computer doesn't have enough memory for installation. I was quite disturbed to be told after calling in that it would probably be about a month before someone could come to do the uninstall. To my alarm later I found out that I was being charged for something that I could not use. When talking to various operators and technical support workers my cable was disconnected a total of four times before being reconnected. I thought internet connections and viewing cable were two separate things (?). I question communication between employee and customers to the highest because of consistent problems. I was beginning to think that there was no one to talk to about customer complaints (I guess I'll see this time for sure).

I have disconnected your equipment and it has been returned to your office. Since my problems with High Speed Online I have talked to other people who were charged without knowledge for what they thought was free service for two months. With all the problems I have continuously had with Time Warner I wonder how you manage to not have a suit filed against the company.

There have been numerous times that I have called in and asked for one thing or another and only found out later that no one had record of a call or an appointment being set up. Do you have ears?????????? You say that you want to provide good customer support but with all this going on how can you!

With this type of customer service I am seriously considering going to satellite. I enjoy the viewing service but don't condone the problems. I am asking for some kind of assistance to this matter. My email address is: sisterb0@aol.com.

IS THERE AN END IN SITE?????????????? I NICELY ASK FOR YOUR HELP!!!!!!